Glossary is usually defined as an alphabetical list of technical terms in some specialized field of knowledge. This knowledge base glossary provides a collection of knowledge base documents that define many technical terms. These terms are arranged alphabetically, but you can quickly jump to a specific term by selecting its first letter from the index of the knowledge base glossary below.
AHT
Average handle time (AHT): this measures the average time it takes a call center agent to handle a customer call including talk time, hold time, and after call work
ASAT
Agent SAT
CSAT
Customer Satisfaction - CSAT : this measures the level of satisfaction customers have with the service provided by the call center and the call center agent. Customers answer a survey that is provided at random to the customer after an interaction
Glossary Test
Test 12345