Skip to Content

CSAT Tip :Proper Hold Procedure Etiquette

May 16, 2024 at 11:21 PM

Creating positive experience during HOLD times on the call??? YES, that is possible!  Here are the simple steps you can take to show how we value and respect our Customers time and commitment to resolving their issue!  ......

Today's

Nov 29, 2023 at 12:30 PM

All agents need to achieve 80% CSAT! Mandatory to present and disposition from A&O! Did you check 1source or Agent X KB for answers before asking for help? ****IMPORTANT UPDATE: Effective Wednesday, November 29th the Payroll Drop Down in Agent X is being removed. For any Payroll issues or questions please click the lin......